Effective Date: May 1, 2026
Last Updated: April 17, 2026
General Policy
At Cariigo, we believe shopping should feel easy and reassuring - from checkout to after-sales support.
If an item you receive doesn't meet our quality standards or your expectations, we're here to help. You can submit a request through your account or reach out to our Customer Support team at hello@cariigo.com or hola@cariigo.com, and we'll guide you through the next steps.
We aim to keep the process straightforward and transparent. For most orders, you can request a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. Specific return eligibility and conditions are always available on the product detail page and in your order history after purchase.
Once a return is received and reviewed, refunds will be issued to the original payment method. Processing times may vary depending on logistics and verification needs, and in some cases, we may reach out for additional information to complete the request.
Return Window
Most items can be returned within 30 days of delivery, unless otherwise specified below:
Non-Returnable Items
Products are not eligible for return under the following conditions, including but not limited to:
Customized or made-to-order products
Digital products, including downloadable content, software, or activated media
Service-based products (e.g., education, consulting, or healthcare services)
Products that may pose health or hygiene safety risks once opened
Products that may deteriorate in quality or condition once opened; Products that have been opened, used, activated, or otherwise altered in a way that significantly reduces their resale value.
Items sold as clearance, near-expiration, or with disclosed defects at the time of purchase
Products that have been installed, consumed, or used in a way that makes them unsuitable for resale.
Additionally:
Food, Cosmetics, and Perishable Products
Including shelf-stable food, snacks, dry goods, used beauty products, and supplements. These items are not eligible for return due to safety reasons. Refunds may be provided for quality issues within the applicable period.
Health, Medical, and Herbal Products
Including OTC medications, herbal treatments, and health supplements. These products are non-returnable due to safety and regulatory considerations.
Final Sale Products
Products marked as "Final Sale" are not eligible for return, replacement, or refund.
This includes, but is not limited to discounted or promotional items explicitly labeled as Final Sale.
Return Shipping & Fees
Free Return Shipping
We will provide a free return shipping label if the return is due to any of the following reasons:
Item was damaged during transit
Incorrect item was shipped
Item was expired upon delivery
Item is defective or has quality issues
Customer-Paid Return Shipping
If the return is due to personal reasons, you may be responsible for return shipping costs. This includes, but is not limited to:
Purchased the wrong item, size, or color
Purchased too many items or no longer needed
Allergic reaction due to personal condition (for eligible items only)
Change of mind or buyer's remorse
Return Conditions
If you're returning an item for personal reasons, please make sure it is in new, unused, and original unopened condition. In these cases, return shipping costs will be the customer's responsibility. If an item is returned opened, used, or not in its original condition, we may apply a restocking fee of 15% or more of the item price. In some cases, if the item cannot be resold, the return may not be accepted.
Return Timeline
Once your return request is approved and an RMA (Return Merchandise Authorization) is issued, please ship the item back within 7 business days. If the item is not shipped within this timeframe, the RMA will be automatically canceled, and we may not be able to process the return.
Return Packaging Requirements
To help us process your return as quickly as possible, please make sure all original contents are included when sending the item back. This includes the product itself, all accessories, original packaging, instruction manuals, documentation, and any bundled gifts or promotional items.
Missing components may delay the return process, and in some cases, the return may not be eligible for approval.
Refund Policy
Refunds are processed based on the status of your order:
Before Shipment
If your order has not been shipped, you may request a refund at any time. Once approved, your refund will be issued promptly to your original payment method.
After Shipment or Delivery
If the order has been shipped or delivered, refunds will be processed after the returned item is received and inspected. The item must be returned in the same condition as it was originally received and meet the return eligibility requirements.
Processing Time
Once your returned item is received:
Inspection and processing typically take 3-5 business days
After approval, the refund will be issued to your original payment method
Gift cards and reward points will be refunded first, and any remaining balance will be refunded to your original payment method. After the refund is issued, your bank or financial institution may take an additional 3-5 business days to process and reflect the refund in your account.