Effective Date: October 16, 2026
Last Updated: October 16, 2026
At Cariigo, we want every order to arrive as described. If something is wrong with an item you received because of a problem with the item or its delivery, we'll make it right. Contact our Customer Support team at support@cariigo.com (en español: hola@cariigo.com), or submit a request from Orders in your account.
When You Can Request a Return or Refund
We accept returns and refunds only when there is a problem with the item or its delivery:
- The item was damaged in transit
- You received the wrong item, or an item was missing from your package
- The item was expired upon delivery
- The item is defective or has a quality issue
Request window: within 7 to 30 days of delivery, depending on the item. The window for each item is shown on its product detail page, and our Customer Support team can confirm it for your order.
Lost or damaged packages: please report the problem within 14 days after delivery, or, if your package never arrived, within 14 days after the date it should have been delivered. If we confirm the claim, we will either send the same item again (subject to availability, at no extra shipping cost) or refund you.
What We Don't Accept
- Returns for personal reasons, such as ordering the wrong item, size, or color; ordering too many; no longer needing the item; or changing your mind.
- Exchanges. We do not exchange an item for a different item, size, or color.
Items Sold by Third-Party Sellers
For items sold by a third-party seller, the return terms shown on the item's product detail page and on the checkout page apply.
Non-Returnable Items
The following items cannot be returned, including but not limited to:
- Customized or made-to-order products
- Digital products, including downloadable content, software, or activated media
- Service-based products (e.g., education, consulting, or healthcare services)
- Products that may pose health or hygiene safety risks once opened
- Products that may deteriorate in quality or condition once opened; products that have been opened, used, activated, or otherwise altered in a way that significantly reduces their resale value
- Items sold as clearance, near-expiration, or with disclosed defects at the time of purchase
- Products that have been installed, consumed, or used in a way that makes them unsuitable for resale
Additionally:
- Food, Cosmetics, and Perishable Products: including shelf-stable food, snacks, dry goods, used beauty products, and supplements. These items are not eligible for return due to safety reasons. Refunds may be provided for quality issues within the applicable period.
- Health, Medical, and Herbal Products: including OTC medications, herbal treatments, and health supplements. These products are non-returnable due to safety and regulatory considerations.
- Final Sale Products: products marked as "Final Sale," including discounted or promotional items explicitly labeled as Final Sale, are not eligible for return, replacement, or refund.
How Returns Work
- Submit a request from Orders in your account, or email support@cariigo.com with your order number and photos of the problem.
- If we need the item back, we will approve your request, issue an RMA (Return Merchandise Authorization), and send you a free return shipping label. Returns may only be made using the label we provide.
- Please ship the item within 7 business days after the RMA is issued. If it is not shipped within this time, the RMA will be canceled automatically.
- Include all original contents: the product, accessories, original packaging, instruction manuals, documentation, and any bundled gifts or promotional items. Missing components may delay your return or make it ineligible.
Refund Policy
Before shipment: if your order has not shipped, you may request a refund at any time. Once approved, your refund will be issued promptly to your original payment method.
After shipment or delivery: refunds are processed after the returned item is received and inspected. The item must be returned in the same condition as it was received.
Processing time: inspection and processing typically take 3–5 business days after we receive your return. Gift cards and reward points are refunded first, and any remaining balance is refunded to your original payment method. Your bank or card issuer may take an additional 3–5 business days to show the refund in your account.